1.The Services

UltraShip provides a cloud-based transportation management system built for non-asset freight brokers and third-party logistics companies. The Services include load management, shipper and carrier CRM, carrier compliance checks, onboarding, tracking, accounting, reporting and related features, some of which use AI to draft loads from emails or answer questions about your data.

We may add, change or remove features over time. We will not materially reduce the core functionality of a paid plan during its current billing term without notice.

2.Accounts and Users

• You must provide accurate account information and keep it up to date.
• You are responsible for everyone who accesses the Services through your account ("Users"), for keeping login credentials confidential, and for all activity under your account.
• Each User needs their own login. Sharing a single login between people is not permitted.
• Tell us promptly at contact@ultraship.ai if you suspect unauthorised access.
• You must be at least 18 and authorised to bind the Customer to these Terms.

3.Subscriptions, billing and cancellation

• Plans: the Services are sold as per-User subscriptions, billed monthly or annually as shown on ultraship.ai/pricing or in your order. Some plans have a minimum number of Users.
• No long-term contract: subscriptions renew automatically each billing period until cancelled. There are no setup fees, no onboarding fees and no cancellation penalties.
• Adding and removing Users: you can add Users at any time; charges are prorated for the rest of the current period. Reductions take effect at the next renewal.
• Payment: fees are due in advance in US dollars by the payment method on file. Prices exclude taxes, which you are responsible for where applicable. If a payment fails and is not resolved within 10 days, we may suspend the account until it is paid.
• Price changes: we may change prices with at least 30 days' notice. Changes apply from your next renewal.
• Cancellation: you can cancel at any time through the Platform or by emailing us. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where the law requires otherwise.
• Onboarding, training and data migration are included in the subscription at no extra charge.

4.Your data

• Ownership: you own all data you and your Users enter into or generate through the Services, including shipper, carrier, load, document and accounting records ("Customer Data"). We claim no rights in it beyond what is needed to provide the Services.
• Our use: we process Customer Data only to provide, secure and improve the Services, as described in our Privacy Policy. We do not sell Customer Data and do not use it to train AI models made available to other customers.
• Export: you can export your Customer Data at any time during your subscription, and you can request a full export in standard formats when you cancel.
• Deletion: after cancellation we delete or anonymise Customer Data within 90 days, except where the law requires longer retention or where it sits in routine backups that expire on a fixed schedule.
• Your responsibilities: you confirm that you have the right to enter Customer Data into the Services, including any personal information about shippers, carriers and drivers, and that you comply with the laws that apply to it.

5.Security

We maintain administrative, technical and physical safeguards designed to protect Customer Data, including encryption in transit and at rest, role-based access controls, logging and monitoring, and regular backups. You are responsible for configuring User roles and permissions appropriately and for the security of your own devices and networks.

6.Integrations and third-party services

The Services connect to third-party services such as load boards, carrier compliance and vetting services, tracking providers, email services and accounting software ("Integrations"). Integrations are governed by the third party's own terms and privacy policies, and you need your own account or licence with them where required. We are not responsible for the availability, accuracy or conduct of any third party, and we may change or discontinue an Integration if the third party changes or withdraws its service.

7.Acceptable use

You agree not to:

• Use the Services in breach of any law, including transportation, privacy, anti-spam and export laws.
• Send unsolicited bulk email or messages in breach of applicable law, or use bulk email features in ways that damage sender reputation for other customers.
• Upload malicious code or attempt to gain unauthorised access to the Services or other customers' data.
• Copy, resell, sublicense, reverse engineer or build a competing product from the Services.
• Use automated tools to scrape or extract data from the Services other than through features we provide.
• Remove or alter any proprietary notices.

We may suspend or restrict access if we reasonably believe the Services are being misused, giving notice where practical.

8.Intellectual property

The Services, including all software, designs, trademarks (such as UltraShip, Inbox Intellect, CarrierQ, UltraCampaign, UltraConnect and UltraAsk) and content we provide, are owned by UltraShip or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription in accordance with these Terms. Feedback you give us may be used without restriction or obligation to you.

9.AI features

Some features use AI to read emails and documents, suggest loads, rates or actions, and answer questions about your data. AI output may be inaccurate or incomplete. You are responsible for reviewing AI output before relying on it, including rates, carrier selections, compliance results and financial figures.

10.Availability and support

We aim to keep the Services available at all times but do not guarantee uninterrupted access. We may perform maintenance, with advance notice where practical. Support is provided by chat, email and, where agreed, in person, during our published support hours.

11.Confidentiality

Each party will keep the other's non-public information confidential and use it only as needed under these Terms, except where disclosure is required by law. This obligation continues for three years after the Terms end, and indefinitely for Customer Data.

12.Warranties and disclaimers

We warrant that the Services will perform materially as described. Except for this, the Services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will meet your requirements, be error-free, or that data from Integrations will be accurate.

13.Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from these Terms or the Services.
• UltraShip's total liability for all claims arising from these Terms or the Services in any 12-month period will not exceed the fees you paid to UltraShip in that period.

These limits do not apply to a party's breach of confidentiality, misuse of the other party's intellectual property, or liability that cannot be limited by law.

14.Indemnity

You will defend and indemnify UltraShip against third-party claims arising from Customer Data or your use of the Services in breach of these Terms or the law. UltraShip will defend and indemnify you against third-party claims that the Services, used as permitted, infringe a US patent, copyright or trademark, and may modify or replace the Services or terminate the affected part with a refund of prepaid fees to resolve such a claim.

15.Term, suspension and termination

• These Terms apply for as long as you have an account.
• Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
• We may suspend access immediately for non-payment, security risk or misuse, as described above.
• On termination, your right to use the Services ends, you remain responsible for fees incurred up to the termination date, and sections 4 (Your data), 8, 11, 12, 13, 14 and 17 survive.

16.Changes to these Terms

We may update these Terms from time to time. The effective date at the top shows the latest version. For material changes we will notify you by email or through the Platform at least 30 days before they take effect. Continued use after that date means you accept the updated Terms.

17.Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Sacramento County, California, and both parties consent to their jurisdiction. Before filing a claim, each party agrees to try in good faith to resolve the dispute by contacting the other party in writing.

18.General

• These Terms, together with the Privacy Policy and any order form, are the entire agreement between us and replace any earlier agreements.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Neither party is liable for delays caused by events outside its reasonable control.
• Notices to UltraShip must be sent to the address below; notices to you will be sent to your account email.

19.Contact us